Specials

All specials

FAQ

Do you need help? Go to see our FAQ.

SHIPPING COST

FIXED PRICE

 

10€

Metropolitan France

Belgium

Germany

Luxembourg

Netherlands


 

FREE from 400€ of buying

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15€

Austria

Ireland

Italy

Portugal

Spain

Switzerland

United Kindgom

 

 

 

For other countries

please have a look

on our

delivery page

 

 

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Frequently asked questions

1. What are the shipping cost?

Shipping costs are charged as a fixed amount,

that means they do not increase regardless of the number of items you order,

within weight standards imposed by the Post Office (30kg).

 

 

Zone FRANCE

Zone A

Zone B

Zone C

Zone D

10,00 €

20,00 €

30,00 €

40,00 €

50,00 €

metropolitan France

 

Andorre

Monaco


FREE

FROM

400€

OF BUYING !

Austria

Belgium

Bulgaria

Czech Republic 

Croatia

Cyprus

Denmark

Estonia

Finland

 Germany

 Greece

Hungary

Ireland

Italy

Latvia

Lithuania

Luxembourg

Malta

Netherlands

Poland

Portugal

Romania

Spain

Slovakia

Slovenia

Sweden

 United Kingdom

 Switzerland

Albania

Algeria

Belarus

Bosnia and Herzegovina

Liechtenstein

Macedonia

Morocco

Moldova

Montenegro

Norway

 Serbia

 Ukraine

Tunisia

Turkey



Overseas
zone 1:


Guadeloupe

French Guiana

Martinique

Mayotte

Reunion

St Pierre and Miquelon

St Bartholomew

St Martin

USA

Canada

Africa

(out of Maghreb)

 

 

Overseas

zone 2:

 

New Caledonia

French Polynesia


French Southern and Antarctic Lands

Wallis and Futuna

Clipperton

South America

Asia

Oceania

Russia

 

 

 

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These costs include delivery charges payable to the Post, packaging (cardboard, tape, pads ....) and order processing.

 


An optional insurance on the parcel is proposed for an amount of  5€,

the maximum coverage is 1500.



2. What methods of payment do you accept?

We accept payments by:

 


- SECURED CREDIT CARD (via the secure payment platform of the Crédit Agricole with 3D Secure system)

      


- BANK TRANSFER

 

We do not ship parcel until it is paid in full, we do not send in rebate-cons.


3. JI want to pay bank transfer, how to do?

Simply choose the payment method of your choice, and after confirming the order you will receive an automatic email with all the necessary informations for payment.


4. Shall I be notified of the shipment of my package?

YES.

 

The day of sending your package you will receive an automatic email containing the tracking number  

of the parcel.  

You can also find this information by logging into your account.

If you do not receive our automatics emails,

please check that they are not in the junk mail (spam).



All our parcels are sent by La Poste with Colissimo Expert system, and you are supplied and hand delivered against signature, by your factor.


You can track your shipments on La Poste website:

http://www.colissimo.fr/particuliers/home.jsp


5. What is the delivery time?

Your order will be shipped within 10 working days from the day after you have placed your order AND receive your payment, but subject to availability of ordered products.

Payment via credit card is immediate (note that it is impossible with Secured Blue Card payment to defer the date of sampling).

In case of payment by bank transfer it takes a average of 5 to 7 days.

In case of unavailability of one or more articles, and / or when ordering items from our manufacturing and / or marked "custom only" the entire package will be sent when all products are available.

Add to that the delivery time, which is 48 to 72 working for a shipment France, Monaco and Andorra, about 5 to 10 days for the European Union, and variable until a few weeks for other destinations.

All packages are sent by La Poste.


6. MMy order is more than 10 days, and I still received nothing, why?

The entire order is shipped when all items ordered are available.

Did
you verified that this is not one or more sections labeled "by ordering only "?
The time varies then about 1 to 4 months depending on the product, the availability of raw materials, the times of the year, etc..


If the item ordered do not mention this, is that one and several items are temporarily out of stock, then the deadline is variable depending on the availability from the manufacturer or not ...

But know that we always do our best to serve you as soon as possible, but it was not always up to us, it's not always easy, and the announced deadlines are for informational purposes only and are by no means guaranteed!

Thank you in advance for your patience and your understanding.


7. I would like an invoice for my purchase, how?

Ecological purposes, to avoid unnecessary waste of paper, we have decided to no longer routinely provide a paper bill in the package.

If you need an invoice, you simply log into your account and click on "view orders I made", you can then print all the bills you want.


8. I received my order but it does not meet my expectations, what to do?

See article "7 – DROIT DE RÉTRACTATION ET RETOURS" of our general conditions of sale.


9. I would like to pay my order several times, is it possible?

NO, we are sorry, this service is not available.


10. I would like to visit you, do you have a store?

NO, we are an online saddlery only, we do not have any shop or depository open to public.


11. With all these stories of internet fraud, can I trust you?

The Sellerie Occitane is a french individual enterprise,

registered in the "Registre du Commerce et des Sociétés"* (RCS) of Castres

on May 11, 2005 under SIREN number 482 151 479,

then transferred on RCS of Agen on January 19, 2010.

Just visit the site of the "Registre du Commerce et des Sociétés" "www.infogreffe.fr" to check our real existence!


* Registre du Commerce et des Sociétés = trade and companies register


12. Will you send my details to other organizations?

NO!

So you can enter without fear on our site, you will be contacted either by phone or by mail or by mail, by organizations other than us!

Your contact information is requested that you do to serve you best and contact you when necessary regarding an order .... nothing more ....

It is very important and safe that you provide your real contact information.


13. I do not manage to make my credit card payment, why?

We use the 3D Secure security system.
This system assures the security of the consumer, by preventing the use of a stolen credit card, by asking the transmitter of the payment for a secret code proving that it is the owner of the used credit card.

When you choose payment by credit card, you arrive first of all on the page of the platform of payment of the Crédit Agricole (our bank) where we ask you as usual for the 16 numbers of your card, the expiry date and the visual cryptogram of 3 numbers in the back of the card.

 

Then, a new page has to display, this time of your bank, asking you for a safety code.
It is what is called the 3D Secure system.
This code varies according to your bank, it can be or a unique secret code which you defined with your bank and which will be of use to you for all your transactions on all the websites using the 3D Secure system (low authentification), or a unique code for each transaction sent by SMS or by e-mail (strong authentification)...

Once this safety code was brought in, you have to have an automatic return on our site with the following message: "your order in well registered and will be treated as soon as possible. Thank you for your purchase! ".

 

If you meet a problem as we ask you for the 3D Secure secret code, contact your bank to see if this service is activated on your account and/or the modalities of use. This service is free.

The 3D Secure system guarantees the security of the consumer, and tends to develop, although France is still late. In 2013 it is used by only 22 % of the French retail websites against 40 % of German retail websites and 68 % of the Belgian retail websites. At the international level, this system is used by 40 % of retail websites.


ACCEPTED PAYMENTS

- Credit Cards

secured with

3D Secure


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- Bank wire



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